Shipment tracking assistance / Insurance claims assistance

Shipment tracking assistance

In cases where shipments are delayed or missing, Portland undertakes the tracing of the shipment with all carriers involved until the shipment is located and re-expedited to the original destination.

Insurance claims assistance

When it is determined that a shipment is lost, damaged or pilfered, and all of the proper documentation is forwarded to Portland, we will provide full assistance and follow up until a claim is fully executed and paid by the insurance company. This action may include intense exchange of letters, providing additional documents and negotiation with the appropriate insurance companies and or re-insurers